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IAQ & Energy 2019 Conference, Session 604: Managing the human element is as critical a component for healthy indoor spaces as is proper investigation and remediation. Much of our understanding about building systems has changed in the past decade, and future technology may make the title of this session obsolete. Yet despite the increase in information about the human element (aka real people with real issues), little has changed in our application of that knowledge. And, to further interfere with our already substantial challenges, there is a new challenge which I refer to as the Internet-of-Incomplete-Knowledge.